Refund & Cancellation Policy

1. Free trial

The 14-day free trial costs nothing and needs no card, so there is nothing to cancel or refund. If you don’t choose a plan, your trial simply ends.

2. Cancelling your subscription

• The account owner can cancel at any time from Settings → Plan & billing in Restrogen, or by emailing [Support email] from the owner’s email address.
• When you cancel, you keep full access until the end of the period you have already paid for. No further invoices are raised after that.
• You can also just turn off auto-renew on the same page. Restrogen then won’t raise a renewal invoice, and your plan ends at the end of the current period.
• After your plan ends, your data is kept so you can come back or export it, as described in our Privacy Policy.

3. Refunds

• First-payment guarantee: if you are not happy with Restrogen, ask for a full refund within 7 days of your business’s first paid subscription payment, monthly or yearly. This applies once per business.
• Duplicate or wrong charges: if you were charged twice, or charged an amount that doesn’t match your invoice, we refund the difference in full.
• Serious service problems: if Restrogen is unavailable for a long period because of a problem on our side, contact us and we will offer a fair credit or refund for the affected time.
• Apart from these cases, payments for a period that has started are not refundable, including when you cancel part-way through a period. You keep access until that period ends instead.
• WhatsApp and SMS credits that have been used are not refundable.

4. Changing plans

• You can move to a different plan or billing cycle from the Billing page at any time.
• The unused, paid part of your current plan is credited against the first invoice for the new plan, so you never pay twice for the same days.
• Your current plan stays in force until the new plan’s invoice is paid. The new plan then starts from the day of payment for a full month or year.
• Credits for unused time are applied to the new plan; they are not paid out as cash.

5. How to ask for a refund

Email [Support email] from the account owner’s email address with your business name and invoice number. We reply within 2 working days. Approved refunds are sent back to the original payment method within 7 working days; your bank or card issuer may take a few more days to show it. Where a refund is made, we issue a GST credit note.